Customer Service Assistant

Permanent
Melton Constable
Norfolk
Food & Drink Manufacturing
£21000 - £25000 per annum
J44513

Job description

Cooper Lomaz are currently recruiting for an exciting new Customer Service Assistant role for our growing client near Melton Constable, Norfolk. (£23,000-£25,000 per annum)

As a member of the Customer Services team, you will be required to provide efficient and professional customer service provision to our customers. You will field calls and emails from customers, answering questions about our products or services, processing orders, and handling customer concerns or complaints. In addition, the post holder will also provide a front desk service to the company, control and order stationary stock as required.

Key responsibilities of this role include:

  • Processing customer orders
  • Responding to calls and emails, face-to-face meetings
  • Managing depot customer communications
  • Investigating and resolving customer debit notes
  • Understanding commerciality aspects of the business

Key experience/qualifications:

  • Outstanding phone and email etiquette
  • Exceptional communication skills
  • Able to manage multiple accounts simultaneously
  • Attention to detail
  • Team player mentality
  • Able to use MS Office & Excel
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