Technical Service Manager

Permanent
Cambridge
Cambridgeshire
IT and Digital Technology
£30000 - £35000 per annum
J46008
United Kingdom

Job description

Technical Service Manager
£30,000-£35,000
Cambridge

We are currently recruiting a Technical Service Manager to be the main point of contact for technical issues and to work closely with one of our key customers. The ability to drive complex issue management will come naturally as ideally you will be a technical and functional expert. With a passion for learning and a can do' attitude you will join a team that monitors and maintains the Bango environment and will be responsible for providing both technical expertise and productivity support.
As the Technical Service Manager you will put your technology and business knowledge to use by helping to manage the challenges our customers might face. Within the role you will be working closely with teams across Bango including, Engineering, Tech Sales, Operations, Marketing and People.
Sound interesting so far? Great, you'll also be a natural self-learner and you are passionate about problem solving - you'll love solving complex technical challenges, and ultimately dedicated to the success of our customers.

Responsibilities
  • Being the point of contact for a set of Merchant Connections to Operators, providing technical support and consulting whilst ensuring best practice is carried out
  • Build key strategic working relationships with stakeholders, ensuring that you understand the business needs and outcomes that are desired
  • Work with our customers and internal teams to support on post-integration issues
  • Be the technical liaison with the Merchant on all support tickets.
  • Identify and report on irregularities, and any unexpected behaviours within the service, ensuring that any major issues are communicated effectively to internal team members and stakeholders
  • Efficiently diagnose and identify any issues relating to APIs, Services, Network connectivity and code.
  • Acts as a subject matter expert for internal colleagues and customer for technical issues related to that merchant connections
  • Monitor customer support requests to identify any recurring incidents / problems and recommend both technical and process related changes



We are committed to equality of opportunity, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships
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