Job descriptionDesktop User Support
We are currently partnered with a Cambridge Based organisation that are looking for an enthusiastic and self-motivated individual to join the Computing Team in a Desktop User Support Role. The successful applicant will provide 1st and 2nd line response and support to staff and systems as well as assisting with hardware and software installation and troubleshooting.
They are looking for an individual with previous knowledge and recent experience of Windows & Mac Desktop support in a corporate or education environment. They must have experience of installation and configuration of Windows Operating Systems and Microsoft Office 2019, 365 and Adobe products. Knowledge and understanding of Apple Mac hardware and Operating Systems, MDM solutions, as well as networking principles would be an advantage.
This is an excellent opportunity to gain a wide range of experience of Desktop support and develop expertise in many aspects of IT User Support provision.
Key areas of Responsibility
Assist with the provision of cover for the support desk and duties, including logging and dealing with requests made via phone, email or face-to-face with users.
Support users working both on-site and remotely.
Diagnose and troubleshoot hardware and software issues with users' Windows, Mac and Linux clients.
Installation and configuration of software: o Install and configure software via the helpdesk as part of the support team.
Support users in the use of core applications including Office 2019, Office 365 and Adobe products.
Building/rebuilding client systems:
Build PCs, Macs and Linux systems to Institute standards following team procedures.
Assist in the development and maintenance of OS Images.
Maintenance of computing hardware and software records database, including ordering and recharging where appropriate for standard Institute software licences
Test and evaluate new user software or new versions of user software: Trial new user software or versions of user software recommending adoption or installation where appropriate.
Create user software distribution packages and document the installation procedure.
Assist with the installation and configuration of Campus IP phones following standard documented procedures.
Assist with network connectivity troubleshooting and network port configuration.
Assist with the update of computing web pages including production and upkeep of FAQs, to ensure they are relevant, accurate and timely.
We are committed to equality of opportunity, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships