IT Solutions Support Engineer

IT and Digital Technology
£30000 - £35000 per annum
United Kingdom

Job description

IT Solutions Support Engineer

We are working with a fantastic client that are looking for an IT Solutions Support engineer, working within the IT department, you will provide technical expertise in the area of application support and development for an analytical laboratory, analysing business requirements and processes in order to identify and implement added value to the IT services supporting the business and its operation. You will perform a mix of roles from supporting laboratory users to working on improvement projects all of which directly impact the business performance of Environment Testing UK. You will have the following responsibilities and tasks:

• Support and administer the business' applications and systems, including associated business intelligence reporting (BI) and databases, ensuring they are maintained, developed, and retired as required by the business.
• Provide troubleshooting and resolution for assigned incidents within a timely manner, ensuring incidents are updated in the current IT service management tool.
• Full project lifecycle management, to effectively deliver all aspects of assigned technology projects, engaging multiple stakeholders.
• Business analysis. Full requirement analysis. Review current situation and advise on To Be situation. Including best practices at other Eurofins businesses.
• Uphold change management: training, user acceptance, resolve starting issues, report on performance.

Skills/ Experience:

• Demonstrable knowledge and experience of Microsoft SQL Databases, T-SQL querying & ETL
• Practical knowledge of Azure and/or Microsoft Office 365
• Sound knowledge of business application troubleshooting techniques, software installations, and working with 3rd party vendors
• Experience integrating with third party systems via API's

We are committed to equality of opportunity, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships
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