Cyber Support Engineer (Spanish Speaking)

Permanent
Cambridge
Cambridgeshire
IT and Digital Technology
£26000 - £32000 per annum
J46709
United Kingdom

Job description

Cyber Support Engineer (SPANISH SPEAKING)
Cambridge
£26k- £32k

For this role you need to be fluent in Spanish, be tenacious, driven and have the following skill set:

• Proven ability to work with data and analytical tools
• Excellent interpersonal/communication skills, both verbal and written
• An understanding of general networking and cyber security technologies is desirable but not essential
• Experience of support and incident response procedures and practices is an advantage


This role requires patience and discipline with the ability to react quickly and calmly. You will be in the front-line of support, responding to and reporting on critical customer events. You will interact directly with both customers and the software development team. No prior knowledge is required, but an interest in the field and willingness to learn is essential.
This role also requires out of hours on-call and shift working.
We are a young company with dynamic growth so you must be prepared to work hard and show continued commitment and dedication to the business.

For more information on our product and company, please consult our website.

Key Duties & Responsibilities of the role:
• Responding to requests for support raised in the Darktrace Customer Portal
• Explaining features of the software and helping customers to get the most out of the platform
• Ensuring customers' deployments are running smoothly and efficiently
• Liaising between the development team and customers when issues arise
• Supporting the Cyber Technology Specialist team with technical aspects of deployments


Benefits:
• Competitive base salary
• Healthcare
• Pension contribution
• Other benefits include transport allowance, free lunch on a Friday*, free fruit and regular office social events (* dependent on region)


We are committed to equality of opportunity, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships
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