Software Support Technician

Permanent
Diss
Norfolk
IT and Digital Technology
Competitive Salary
-
United Kingdom

Job description

Job Title: ERP / Software Support Technician
Location: Diss
 
Cooper Lomaz are have partnered with a business based just outside of Diss to source an ERP / Software Support Technician to join their team. This is a full-time permanent role where you will be joining an established IT team to provide onsite support.
 
Role Overview:
You will be providing 1st line support relating to the companies software and you will be the first point of contact relating to all IT issues. The successful candidate will need to deliver outstanding customer service to their colleagues as these may not be technically minded.
 
Role Responsibilities:
  • Be the first point of contact for all IT related issues Provide 1st Line support relating to the companies Software, Hardware and ERP system Assist the wider IT team in the support for the companies Infrastructure, Networks and Servers.
  • Monitor IT systems and report any potential issues or faults that may arise
 
Required Skills:
  • Clear and effective communication and customer service Experience working with ERPs in an IT role Desire and passion to build a career within IT.
  • Experience working in a service desk or 1st line support role
 
Due to the location of this role, access to your own vehicle where you can get to the office on a daily basis is required.
 
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