2nd Line Support Technician
Chelmsford - Commutable from Colchester, Basildon, Brentwood, Bishops Stortford, Romford
Are you in a 2nd line support role and looking to progress your skills? A fantastic opportunity has arisen for an experienced 2nd Line service desk analyst to join a highly motivated team of IT professionals. You will be working for a company who deliver important services for housing management and facilities, transforming communities whilst being committed to creating higher standards for living spaces.
You will have previous experience in a second line role and be a dedicated individual looking to progress their skills further and be passionate about building your career in IT support. Excellent communication skills are vital as you will be the first point of contact and ultimately will be the face of the company.
Your key duties will be taking phone calls from customers and troubleshooting effectively whilst delivering excellent customer service, logging all incidents and calls whilst managing escalations to 3rd party suppliers when necessary and to meet SLA targets and KPI’s
Essential Experience in:
• Previous experience in a 2nd line role
• Excellent customer service and troubleshooting skills
• ITIL Processes and procedures
• Exposure to windows servers, Microsoft Office, Mobile telephony systems, Active Directory and Exchange
If you have the drive to further your career in IT Support then do not hesitate to apply now, as my client can move very quickly!
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