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Customer Support Manager

Job title: Customer Support Manager
Contract type: Permanent
Location: Cambridgeshire
Industry: Sales & Marketing
Reference: J40560
Job Published: January 01, 1970

Job description

Customer Support Manager (FTC) Office based Circa £40,000 Monday to Friday Would you like the opportunity to work within a leading global business? I am currently working with a well established client in the Cambridge area who is looking for a Customer Support Manager to work closely with the UK Service Manager to oversee the service team to achieve sustainable growth and highest service levels in the industry. They are an innovative and leading business in their sector, supplying a superior range of products to multiple businesses globally. Having an excellent reputation means they only hire people with the correct attitude and highest skill set, if this sounds like a business you would like to be apart of, they are currently looking to hire a Customer Support Manager on a 12 month FTC, they will look at applicants looking to take a step up into this position. In this fast-paced role, you will be responsible for leading the UK Customer Service in house function to deliver an exceptional customer experience in line with brand reputation and market expectations. You will deliver direct operational management and development of the call handling, and work dispatch activities within the UK Service function to deliver a seamless and efficient Service Customer journey. Job responsibilities: - Directly manage the day to day operation of the Service Operation - To develop and improve delivery of the customer experience - Maximise capacity and efficiency through workflow management - Daily monitoring of KPIs and activity across the team - Performance reports, weekly/monthly reviews - Management of a specific service project Job skills and qualifications: - Strong communication and interpersonal skills, with excellent team management skills - Previous experience within either a Service or Operational Support role - Ability to work within a fast paced challenging working environment - Ability to coach, develop and lead the overall team direction This will be a fast moving position as it is an excellent opportunity for anyone looking to start their career within a brilliant company, to be considered for this position apply now!
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