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Service Desk Analyst

Job title: Service Desk Analyst
Contract type: Permanent
Location: Cambridgeshire
Industry: IT and Digital Technology
Reference: J40893
Job Published: January 01, 1970

Job description

Service Desk Analyst Cooper Lomaz are currently working exclusively with a growing organisation based near Waterbeach. Our client have had an internal promotion and are now recruiting for a Service Desk Analyst to join an internal support team where opportunities for progression are rife. You will provide the first contact point in the IT department for all IT based queries and issues from users onsite and in multiple locations and you will resolve issues at first point of contact or allocate as appropriate. Within the Service Desk team you will deal with a range of customer enquiries and requests and provide support for all desktop used technologies. The appointed team member will maintain incident records using Help desk system and assign tickets and escalate to other technical teams and as the role progresses you will gain exposure to some application support. As part of the role you will manage the procurement, set-up and issue of IT equipment to employees and proactively monitor and respond to automated alerts generated by our various IT environments. Essential experience & technical abilities: - • Windows desktop support experience in a Microsoft orientated environment • Experience of support of printers, laptops, desktops and arranging the repair of hardware equipment with 3rd party vendors • Familiar with Microsoft technologies used at the desktop • Active Directory/Exchange/AV management experience Preferred / likely experience & technical abilities: - • Recognised technical qualification • Knowledge of systems in use by the group • Knowledge of ITIL orientated service desk Relevant experience & personal qualities: - • Educated to degree level or equivalent qualification or experience • Experience of quality customer service • A motivated team player • Customer Service aware • Proactive • Keen to learn new skills • Articulate, literate and able to communicate effectively at all levels • Able to demonstrate organisational skills
Expired job
Expired job

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