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Technical Support Manager

Job title: Technical Support Manager
Contract type: Permanent
Location: Norwich
Industry: IT and Digital Technology
Start Date: 2020-03-20
Salary: £30000 - £35000 per annum
Reference: J41169
Contact name: Jordan Cornes
Contact email: JCornes@cooperlomaz.co.uk
Job Published: January 01, 1970

Job description

Technical Support Manager
£30,000 - £35,000 & 25 Days Annual Leave, Pension, Bonus

Cooper Lomaz are recruiting for a growing global organisation who are offering a perfect blend of personable and professional environment. This is the perfect opportunity to join an expanding team who we are working with exclusively, you will not find a better opportunity to work in a senior / lead role offering a stable, progressive and exciting environment.

This is a new role within the business after bringing support back in-house to HQ for the purpose of quality over quantity. You will mentor and manage 12 members of your team and have the opportunity to grow a team and implement processes who you best see fit. You will be overseeing global technical/application support and ensuring SLA's are maintained by coordinating workload and motivating staff. On a day to day basis you will be proposing new features to improve overall support and ideally you will have commercial experience in a similar role where you have made commercial and strategic decisions

It will be your role to ensure fantastic customer service is maintained both internally and externally to clients. You will be able to communicate to your team effectively, promoting a strong team work ethic.

Key Skills:

• Technical experience from an application/software background
• Coordinate both local and remote teams
• Excellent communication skills and an ability to work well as a member of a team

I have personally helped a number of people join the business and I'm passionate about what they're doing as a business and what they offer as a company culture. For a chance to see it for yourself, please APPLY NOW!
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