Job descriptionSoftware Support Analyst
£18,000 - £24,000
Bury St Edmunds
Cooper Lomaz are working with a leading software house in Bury St Edmunds, going through a period of growth, to source a Software Support Analyst to join their in-house team.
This is a fantastic opportunity for anyone looking to work for a company that truly values their staff, with plenty of internal training available and a phenomenal atmosphere within the team itself. Due to this incredible team cohesion they have a very low turnover in staff and have had several employees return after leaving to work elsewhere.
As a member of the Software Support team you will be tasked with providing 1st & 2nd line support both on the telephone and also remotely. You will be providing support services to end clients and customer that are using the bespoke software. You will be responsible for managing calls to meet and exceed SLA's together with running reports, analysing data, interrogating problem trends and investigating issues.
• Responding to calls/emails to resolve queries
• Be involved in call management
• Provide 1st/2nd line support to end users
You will be the first point of contact for end users and will be fantastic opportunity for anyone who wants to progress in Application Support.
• Good understanding of supporting software - WMS, ERP, COINs, SAGE, CRM etc
• SQL experience
• Passion for tech
If this sounds ideal for you then please APPLY NOW!