Job description
We are excited to be supporting a business based across East Anglia in a search for a Senior IT Support Engineer. This is an exciting time for the business as it continues to grow, working with large businesses across the UK.
Role Overview:
You will be providing 2nd – 3rd line support to their clients on a remote basis. Due to the nature of the role you will need to have outstanding customer service skills. In the Senior IT Support Engineer role, you will be acting as an escalation point for junior colleagues, but also responsible for the planning and implementation of new technology for their clients, working on both BAU and projects.
Role Responsibilities:
Provide 2nd - 3rd line support to their clients. Assist with the planning and implementation of new technology or systems for the clients. Advise the clients on new technology coming out, or how upgrades can benefit the company's IT capabilities. Work with the wider teams and play an active part in planning projects, outlining time frames. Act as an escalation point for junior colleagues.
Skills:
The role requires the successful candidate to have experience with Windows servers and operating systems. Office 365 and Active Directory administration Hyper-V or VMware. Experience working with on-prem and cloud-based technologies like Azure or AWS. Extensive knowledge of network technology. MSP experience is desirable.
Shift Pattern:
- 4-day working week.
- Remote working, but must be within a commutable distance of Colchester.
- Monday – Friday.
- Immediate start available.
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We are committed to equality of opportunity, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.