Job description
Cooper Lomaz are excited to offer a career opportunity with a leading national business, who are looking to source an Application Support Team Leader to join their team. This newly created role will see you join the company at an exciting time, where they have been going through incredible growth in day-to-day business, and growing the team.
Role Overview:
You will be supporting the business on its continued growth, working directly with customers and supporting the application support team. The role will see you directly mentor and assist the growth of skills in the team, as well as being hands-on with customer and business partner queries.
Role Responsibilities:
- Support and mentor the application support team.
- Oversee customer and business partner queries, ensuring SLAs are met and exceeded.
- Coordinate amongst the support team to identify skills, train and mentor staff to grow their skills, and encourage a collaborative working team dynamic.
- Liaise with internal IT teams to ensure the complex and reoccurring issues are dealt with at the source
Skills:
- Minimum of 3+ years working in an application support team.
- Previous mentoring experience is preferred.
- Experience working in a customer-facing role is essential.
- Proven background of working with ticketing systems and CRMs.
- Excellent knowledge of Office 365 Administration and products.
- Experience with SQL is desirable.
Salary & Location
- This role is based in Bury St Edmunds and is an onsite position.
- Monday – Friday.
- Salary is dependant on experience and in a range from £35,000 - £45,000 per annum.
Think you’re a good match or would like to know more information? – Apply Now!
We are committed to equality of opportunity, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.