Job description
Cooper Lomaz are excited to offer a career opportunity with a expanding company located close to Ipswich. As they continue to grow their business, they are looking for a First Line IT Support Technician to join their team. This is a full time permanent role where you will be provide IT support to their customers.
Role Overview:
This role will see the suitable candidate be the first point of contact for the customer and you will need to listen to the issue, logging the details on to the CRM systems, Troubleshoot and resolve those tickets. Due to the nature of the role, you will need to provide outstanding customer service and be able to work to KPIs at a high standard. This opportunity is working for a company who produce their own bespoke software, which you will be supporting this application,
Role Responsibilities:
- Triage, Troubleshoot and Resolve inbound tickets, or inbound calls relating to issues with the applications.
- Log all tickets and communication on to the companies CRM system, keeping up to date records of all interactions.
- Provide first line support or escalate to the relevant team members.
Required Skills:
- Customer service experience is essential with this role.
- You will need to enjoy problem solving and translating technical terminology to non-technical minded customers.
- Experience working in a help desk environment is desirable.
- You will be passionate about IT and looking to build a career in IT.
Salary & Location:
- This position has a salary up to £25,000 depending on experience.
- This role is available on a hybrid basis, with a minimum of 3 days on site being required.
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We are committed to equality of opportunity, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.