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Senior Field Engineer

Job title: Senior Field Engineer
Contract type: Permanent
Location: Basildon
Industry: IT and Digital Technology
Start Date: 2020-02-10
Salary: £24000 - £32000 per annum, Benefits: Various
Reference: J40752
Contact name: Nick Hunter
Contact email: NHunter@cooperlomaz.co.uk
Job Published: January 01, 1970

Job description

IT Field Engineer
up to £32,000

An amazing opportunity has arisen with a fast paced and dynamic MSP in Basildon, with established career progression and investment. You will be working with the latest cutting-edge technology and providing IT Support professionally and efficiently whilst maintaining an exceptional level of customer service.

Main Duties and Responsibilities:

• Become part an onsite rota for customers based in Enfield (2 weeks onsite in every 6)
• Resolve service calls and complete any onsite visits that are required by the helpdesk
• Respond to customer requests and assist them with hardware or software problems
• Liaise with 3rd party supplier/solution providers to address customer tickets
• This role is predominantly field based but may require the odd day in the office to cover sickness and holiday.

Knowledge, Experience and Skills Required:

• Able to communicate clearly and effectively with non-technical users
• Excellent diagnostic and troubleshooting abilities.
• Prior experience in a similar role
• Strong knowledge of Microsoft Operating systems
• Networking Experience
• Knowledge of Active Directory
• Experience troubleshooting Office365
• Experience with Hyper-V / Virtualisation technologies
• Strong Knowledge of Microsoft Operating Systems
• Good time management and ability to multitask
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