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Support Engineer

Job title: Support Engineer
Contract type: Permanent
Location: Cambridgeshire
Industry: IT and Digital Technology
Reference: J40967
Job Published: January 01, 1970

Job description

Support Engineer Cooper Lomaz are currently working exclusively with a growing organisation based Newmarket. Our client have had some internal successes and are recruiting for a delivery focused Support Engineer to join a small support team where opportunities for progression are rife. You will provide the first and last point of contact IT based queries, acting as an account manager and working collaboratively with senior team members to resolve issues. Within the team you will deal with a range of customer enquiries and requests and provide support for all desktop used technologies. The appointed team member will maintain incident records using Help desk system and role you will manage the procurement, set-up and issue of IT equipment to employees and proactively monitor and respond to automated alerts generated by our various IT environments. Essential experience & technical abilities: - • Windows desktop support experience in a Microsoft orientated environment • Experience or a desire to work within Infrastructure • Interest or experience in IT Security • Experience of support of printers, laptops, desktops and arranging the repair of hardware equipment with 3rd party vendors • Familiar with Microsoft technologies used at the desktop • Active Directory/Exchange/AV management experience Preferred / likely experience & technical abilities: - • Recognised technical qualification • Knowledge of systems in use by the group • Knowledge of ITIL orientated service desk Relevant experience & personal qualities: - • Educated to degree level or equivalent qualification or experience • Experience of quality customer service • A motivated team player • Customer Service aware • Proactive • Keen to learn new skills • Articulate, literate and able to communicate effectively at all levels • Able to demonstrate organisational skills Apply for this job

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