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Support Technician

Job title: Support Technician
Contract type: Contract
Industry: IT and Digital Technology
Reference: J40599
Job Published: January 01, 1970

Job description

IT Support Engineer 6 Month Contract Basildon Market Rates Outside IR35 Cooper Lomaz are looking to speak with an experienced IT Support Technician but a technician that has a passion for Article writing and be able to write knowledge based articles. My client are having a serious look at their IT function in 2020 and they are looking to bring in a experienced communicator who will help the client write Service Manuals, Staff Policies, Internal Processes etc. You will have a passion for article writing and have a good understanding or ITIL / Service Desk Environment. You will be skilled and involved in the following role duties; • Have solid documentation skills • Great communication skills and be able to take on knowledge and transfer to articles • Work with organisation to create a great service manuals for their staff • Create user reviews, staff policies, internal processes and user guides • Be able to test the documentation so it can then go live throughout the business • Be able to target key trends without the business • Look at current process and identify improvements • Understand how incident management and problem management impacts a business • Cover mass articles that will go out to the business • Deal with incoming service desk phone calls and ticket logging This is not your everyday service desk position, if you would like to know me then please apply now!
Expired job
Expired job

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